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Delivery information

International customers please note: While The Essential Ingredient ships only within Australia, we do accept orders placed overseas for delivery within Australia. As the checkout system only allows selection of 'Australia' as the country of residence for the 'Billing Address', please include your country information in the 'City' field. For assistance, email onlineshop@essentialingredient.com.au .

Delivery costs are applied to the order prior to the order being submitted*, the costs will be in Australian dollars.

In the unlikely event that any item/s in an order are subjected to unexpected delays you will be contacted via email or by telephone to advise that the item/s have been placed on back order and to be provided with an expected delivery date. At this time, you can either cancel the items from your order or wait until the backordered item/s are back in stock.

Payment is only taken when the goods are ready to be dispatched.

Delivery within Australia:

Delivery to any destination in Australia will be by standard Australia Post package services. Please allow 3 - 10 business days for delivery of your goods from the date on which the order is dispatched. A dispatch email will be sent when the goods are dispatched.

Rural delivery anywhere in Australia may incur additional freight costs; we will contact you prior to goods being dispatched if there are additional costs.

International Delivery:

Currently, The Essential Ingredient only delivers within Australia.

Incorrect information and attempted delivery:

Delivery costs are calculated based on the information provided by the Customer at the time of placing the order. Where a delivery address is incomplete, incorrect or otherwise undeliverable, or where Australia Post has attempted but been unable to successfully complete delivery, our postage providers (Australia Post) may charge additional fees for parcel returns and collections. These fees will be charged to the customer prior to the re-release of the order. The Essential Ingredient will make contact with the customer in these instances to confirm delivery details prior to processing any additional fees (and prior to re-releasing goods). 

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